What exactly is Reviews Management?
In this lesson, you will learn how our Marketing Strategists are trained to respond to reviews, whether they’re positive or negative, with unique responses that address the customer’s comments. We can also help businesses get more reviews from their existing customers.
How do we manage reviews for your business?
Onboarding
We’ll have an onboarding call with the SMB to get access to their listings sites.
Connecting
Before we respond to reviews, we need to gain access and connect the SMB's review sites.
Strategy
We collect information about the SMB as well as their preferred language and response style.
Monitoring
We'll monitor the SMB’s listings sites using Reputation Management, our proprietary software.
Responses
We respond to positive reviews as they come. For negative reviews, we send an email with the responses for approval.
Reporting
Partners and SMBs can see reviews and mentions using Reputation Management and the Executive Report.
A few common questions...
Are there any required products?
We require Reputation Manager for Review Responses, and Customer Voice for Review Requests. Task Manager also needs to be active in the account.
What sites do we monitor for reviews?
We can monitor multiple sites, including: Facebook, Google, Bing, Yelp, Booking.com, and TripAdvisor. We don't respond to reviews on Glassdoor.
Is there a limit of reviews we'll respond to?
Currently, there is no limit of reviews we respond to. However, if we identify an excessive number of reviews that requires additional resources, we may reach out to you to discuss the situation.